Returns and refunds policy

2.1 Eligibility for refund

A refund will only be issued under the following condition:

• If the company breaches or fails to fulfill the agreed delivery contract.

Examples of company breach include:

• Loss of goods due to negligence
• Damage caused directly by company mishandling

2.2 Non-refundable situations

No refund will be provided if:

• The customer violates any company policy
• Goods are confiscated due to prohibited or illegal items
• Shipment is delayed due to customs inspections, natural disasters, strikes, or any force majeure event
• The customer submits falsified information, undervalues goods, or hides restricted or illegal items
• The customer fails to provide a payment receipt

2.3 Refund processing

• All refund requests must be accompanied by an official Brightview receipt
• Eligible refunds may take 7–14 business days to process
• Refunds will be issued through the same payment method used during the transaction

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us by email at admin@brightviewlogistics.com.