Answers
Frequently asked questions
Straight answers from Brightview Freight & Logistics in Dubai: the standard box, courier and freight, tracking, payment, warehousing, and the Brightview office.
Standard box
Standard box
Home collection from the UAE to Ghana, Cameroon, or Nigeria.
What is the Brightview standard box size and price?
Our standard box is 71 cm × 46 cm × 46 cm and holds up to 50 kg. The price is AED 400.00: AED 100 when we deliver the empty box in the UAE, and AED 300 when we collect the packed box.
How big is the box?
Height 71 cm, width 46 cm, length 46 cm. That is 71 cm × 46 cm × 46 cm.
How much can I pack in one box?
You can fill up to 50 kg per box.
Which destinations can I send a box to?
You can send a standard box to Ghana (Tema), Cameroon (Douala), and Nigeria (Lagos and Abuja). For courier, LCL, FCL, or air cargo from Dubai, ask the office or see our services pages.
How do I request a box?
Send your full name, email, and phone number on the Request a box page, or WhatsApp us. We then deliver the empty box to your location in the UAE.
Will you bring the box to my home in the UAE?
Yes. We deliver the box to your UAE location. Pickup and delivery within the UAE are included — no extra or hidden charges.
Where do I collect the box after it arrives?
Ghana boxes are collected free from the warehouse in Tema. Cameroon boxes are collected free from the warehouse in Douala. Nigeria boxes are collected free from the warehouses in Lagos and Abuja.
Does the box price include customs?
Yes. AED 400.00 includes shipping and customs clearance in Ghana, Cameroon, or Nigeria, depending on the box you request.
Can I request more than one box?
Yes. Use the quantity field on a destination card, or write how many boxes you need in the additional details on the form.
Can I ship a car or a large item?
Special rates apply for cars and other large items. Call or WhatsApp +971 52 492 9941, or email admin@brightviewlogistics.com.
Payment
Payment
AED 100 when we deliver the empty box in the UAE, AED 300 when we collect it packed.
When do I pay for a box?
Pay AED 100 when the empty box is delivered in the UAE. After you fill it, we collect the box and you pay the balance of AED 300. Total AED 400.00 per box.
How do I pay for a box?
Pay AED 100 when we deliver the empty box to your UAE location, then AED 300 when we collect the packed box. The Brightview team will confirm payment with you.
How much will my other shipment cost?
We quote courier, LCL, FCL, air cargo, and warehousing from your details. Send origin, destination, cargo type, and timing. The only public price on this site is the standard box at AED 400.00.
Freight
Courier, LCL, FCL, and air cargo
Choose a service, then send origin, destination, cargo type, and timing for a quote.
What shipping services do you offer from Dubai?
We offer courier and express delivery, weekly LCL consolidations, FCL freight forwarding, air cargo from the UAE, plus warehousing and supply-chain support.
How do I choose between courier, LCL, and FCL?
Choose courier for door-to-door parcels. Choose LCL when your cargo can share a weekly consolidation from Dubai. Choose FCL when you need a full container. Choose air cargo when speed from the UAE is the priority.
Where can I send a courier parcel?
We deliver door to door across the UAE, Cameroon, Ghana, and other expanding destinations.
What can I send by courier?
Personal items, business documents, and commercial parcels. Tell us what you are sending so we can confirm it is suitable.
Can I track my courier shipment?
Yes. Enter your Brightview waybill on the Track page. The page shows the sender, receiver, route, and the latest journey saved on that waybill.
Which countries can I send LCL cargo to?
We consolidate from Dubai to Ghana, Cameroon, Nigeria, Kenya, Uganda, and other destinations. Ask us if your country is not named here.
How often do LCL consolidations leave Dubai?
We run weekly consolidations from Dubai.
Is LCL right for my cargo?
LCL suits small to medium shipments that do not need a full container. It is a cost-effective way to move cargo to Africa in a shared container.
Where can you book an FCL container from?
We handle FCL from Dubai, China, Japan, Europe, and other major global hubs.
What does your FCL service include?
We manage booking, documentation, port operations, and final delivery. Rates depend on the cargo and route, so ask the Brightview team for a quote.
Where can you send air cargo from the UAE?
We move air cargo from the UAE to Africa, Asia, and Europe.
Do you offer door-to-door air cargo?
Yes. We offer both airport-to-airport and door-to-door air cargo. Tell us which you need when you request a quote.
Storage
Warehousing and supply chain
Storage, last mile, and inventory support in the UAE.
What warehousing and logistics support do you offer?
We offer warehousing and secure storage, distribution and last-mile delivery, inventory work such as sorting, labelling, and packing, and supply-chain planning for your business.
Where do you operate warehousing?
We have warehousing and operations across the UAE and GCC. Contact the Brightview team and we will match you to the right setup for your cargo.
Tracking
Tracking a shipment
Use the waybill from your Brightview confirmation.
How do I track a Brightview shipment?
Open Track and enter the Brightview waybill from your confirmation. You will see the sender, receiver, route, and the journey saved on that waybill.
Where do I find my tracking number?
Use the waybill or confirmation we sent when the shipment or locker package was recorded. Numbers usually start with a prefix such as BFL or WIL, followed by digits.
What can I track?
You can track Brightview shipments, consolidations, and locker packages recorded in our panel. Use the Brightview waybill only.
What do the tracking statuses mean?
Shipments typically move from waybill created, to in warehouse, in transit, then delivered. Locker packages show intake and payment status in the Dubai locker before onward shipping.
Why is there no tracking result?
The number may be mistyped, or we may not have recorded the cargo yet. If you have just handed over a parcel, wait for the team to enter it, then search again. You can also WhatsApp, email, or call us in Dubai.
Company
Office and company
Brightview Freight & Logistics LLC, founded in Dubai.
Who is Brightview Freight & Logistics?
We are Brightview Freight & Logistics LLC (B.F.L), a UAE-based logistics company founded in Dubai. We handle FCL, LCL, air cargo, courier, warehousing, and supply-chain support.
Where is your office in Dubai?
We are at 86 Amman St - Al Qusais Ind. Fifth - Dubai. WhatsApp or call +971 52 492 9941, or email admin@brightviewlogistics.com.
What can you ship from Dubai?
We move courier parcels, weekly LCL consolidations, full containers, and air cargo from the UAE, plus warehousing and last-mile support. Standard boxes go to Ghana, Cameroon, and Nigeria. We operate in 25+ countries.
Do you work with an international logistics partner?
Yes. NextBridge General Trading is our international logistics partner.
Do you publish notes from the warehouse?
Yes. Short pieces from Dubai are on our Blog, including packing a Ghana box, LCL from Dubai, and how to track a Brightview waybill.
Contact
Getting in touch
WhatsApp, phone, email, or the contact form.
How do I reach Brightview in Dubai?
WhatsApp or call +971 52 492 9941, email admin@brightviewlogistics.com, or send the form on the Contact page. Our office is at 86 Amman St - Al Qusais Ind. Fifth - Dubai.
What should I include in my enquiry?
Tell us origin, destination, cargo type, and timing. For a standard box, include your UAE location and whether you need Ghana, Cameroon, or Nigeria.
Can I visit the office?
Yes. We are at 86 Amman St - Al Qusais Ind. Fifth - Dubai. Message us on WhatsApp before you come so the team can be ready.
How do I contact you after I send a box form?
Call or WhatsApp +971 52 492 9941, or email admin@brightviewlogistics.com.
Policies
Refunds and terms
The published refund and shipping terms.
When can I get a refund?
A refund is issued if we breach or fail to fulfil the agreed delivery contract, for example loss of goods due to our negligence or damage caused by our mishandling. Eligible refunds need an official Brightview receipt and may take 7–14 business days, returned by the same payment method.
When is a refund not given?
No refund is given if you violate company policy, goods are confiscated as prohibited, delay is due to customs, natural disasters, strikes, or force majeure, information is falsified or goods are undervalued, or you cannot provide a payment receipt.
Should I take shipping insurance?
We encourage shipping insurance for valuable or fragile items. Items that are not insured are not covered in case of damage. See the Terms and Conditions for the full rules.
Still have a question?
WhatsApp, call, or email the Brightview team. Tell us origin, destination, cargo type, and timing.